If you have questions, please contact us at If you have any issues with your customer or personalized item(s) once received, see our LIMITED WARRANTY. We will make every attempt to answer all questions before your order goes into production. Please pay attention to the product description for which items are non-refundable and non-exchangeable. All custom and personalized orders are FINAL SALE, unless you purchase Seel Return Assurance. We are partnering with a new service provider, Seel, to provide Return Assurance for custom and personalized orders. Because some product offerings are customized specifically for you, we DO NOT directly accept returns or exchanges on these items, UNLESS you purchase Seel Return Assurance. Order cancellations are accepted within 24 hours of order placement. Returns | Exchanges of Custom/Personalized Products It is recommended that customers purchase additional insurance for items that have a value exceeding $50 USD. Please keep your proof of postage and/or return tracking number when shipping back your returns.
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